Privacy Policy

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At Special Melodies, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services to create custom songs and interact with our website. By using our services, you agree to the collection and use of information in accordance with this policy.

We collect personal information that you provide to us directly, including:

• Contact Information: Name, email address, phone number, and mailing address.
• Payment Information: Billing details such as credit card information or other payment method details for processing orders.
• Song Details: Custom information related to the song, such as names, personal preferences, interests, and any specific messages or memories you wish to include in the song.
• Usage Data: Information about how you interact with our website or services, including IP address, browser type, and pages visited.

The information we collect is used to:

• Provide and Improve Our Services: To create your custom song, process your order, and provide you with a personalized experience.
• Communicate with You: To send you updates, confirm orders, or respond to your inquiries.
• Process Payments: To securely process transactions and deliver your product.
• Enhance User Experience: To improve our website functionality and services based on user feedback and behavior.
• Marketing Communications: We may send promotional emails regarding new offerings, updates, or special offers (you can opt-out of marketing communications at any time).

We are committed to maintaining the security and confidentiality of your personal information. We implement a variety of security measures, including:

• Data Encryption: We use encryption protocols to protect sensitive information during transactions.
• Secure Servers: Our website is hosted on secure servers to safeguard your data.
• Access Controls: Only authorized personnel have access to your information, and we take steps to ensure that your data is not accessible to unauthorized third parties.

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, delivery services). These providers are obligated to keep your information confidential.
• Legal Compliance: If required by law or legal process, we may disclose your information to comply with legal obligations, protect our rights, or investigate potential violations.

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small files stored on your device that allow us to remember your preferences and enhance the functionality of our services.

You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of certain features on our site.

You have the right to:

• Access and Update Your Information: You may request access to, correction of, or deletion of your personal information by contacting us.
• Opt-Out of Marketing: If you no longer wish to receive promotional emails, you can unsubscribe using the link in the email or contact us directly.
• Request Data Deletion: You may request that we delete your personal information, though some data may be retained for legal or operational purposes.

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to remove it as soon as possible.

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the updated policy will be effective as of the date shown at the top of the policy. We encourage you to review this page periodically to stay informed about how we are protecting your information.

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

Special Melodies
Email: Events@specialmelodies.com

By using our services, you acknowledge and agree to the terms of this Privacy Policy.